craig i.'s review of MINDBODY Inc.


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Customer Reviews & Ratings
Complaint Posted 1/8/2019
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When I started with Mind Body, I was totally impressed with them. It cost me $75/month and it had great features and their staff really helped me get everything set up. HOWEVER... in the past 2 years, they continued to increase costs while reducing functionality and they did not Grandfather in any of their original clients in at the lower prices. So now, I would have to pay $195 for the same functionality I had at $75/month. OR.... Pay $125/month for SUBSTANTIALLY less functionality. I think they feel they can do this because most people don't want to go through the hassle of switching their software. They are a total rip off now. They care nothing about their customers and only care about profits. It sickens me to see how companies like MINDBODY just screw over small businesses and care nothing about client relations. There is no doubt in my mind that this philosophy will come around and have a negative impact on their bottom line over time. I just switched over to Vagaro, and I will only be paying $60/month. It was a pain to switch over - I'm not gonna lie, but it will be well worth it for my small business. They don't offer all of the same functionality, but they do offer some great things that MINDBODY doesn't so in my opinion it's a even switch over.
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Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email
Contact   Simmons Other  
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