Adrine d.'s review of Fox Rent a Car

Fox Rent a Car

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Customer Reviews & Ratings
Complaint Posted 9/1/2011
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Review 9/1/2011
I rented a car from this company through Priceline. First of all, they are offsite and not even at the Burbank airport like other car rental companies. You have to wait for a shuttle to come and take you there. When I finally arrived at the office to pick up the car, the office was dumpy and cheap looking. The car, I was told, was not ready. They needed 30 minutes! to wash it and get it ready for me. I was in a rush and did not appreciate having to wait half an hour. I asked them to give it to me dirty and they said they couldn't. I then asked to speak to the manager. Perhaps the manager would have the sense to upgrade me to another car since this was their fault and involved poor planning. The manager was apparently afraid to talk to me because she took a VERY long time to come into the office. When she finally made her grand appearance, she went straight behind the counter and began to look at the computer screen instead of saying 'hello, how can I help you.' Meanwhile I was just standing there wondering how long it would take her to give me eye contact. I said something to her and she said "huh" instead of "pardon me" or something more professional. Not surprisingly, she didn't upgrade me to a different car or offer to make up for their blunder. I finally got a beat up car full of dents and scratches after half an hour. I was so upset that I forgot to ask for a copy of my rental agreement and of course, they didn't offer me one. I returned the car on the day and hour it was due and thought the nightmare was over. A few weeks later, I was checking my credit card statement and I noticed they charged me $40 for an extra day of rent. I asked what was going on and they claimed I returned the car late - at 8:53 p.m. instead of before 4 p.m. I told them I wasn't even in Burbank at 8:53 and that I definitely returned the car at 2:30. Thankfully I had a witness, but just the fact that they would stoop so low as to make up a lie like that was astonishing. I asked to speak to a manager and someone named Mario was supposedly going to call me back that day. Did I hear from Mario? That's right, of course not. The worst car rental company I've ever had to deal with. Don't waste your time or money. Pay a little more and get a decent car and service with no surprises after you return the car.
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Additional Business Information
Hours   Phone   (818) 847-1887 Address   2890 West Empire Avenue
Burbank, CA 91504
Website   Email
Contact   Mario A Other  
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