Douglas P.'s review of Total Body Experts

Total Body Experts

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Customer Reviews & Ratings
Complaint Posted 3/30/2020
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Nothing but problems and poor service
I ordered an elliptical and it has been a nightmare. They promised to follow up regarding shipping multiple times and the machine was "ready to go out the door" for weeks and weeks; finally after almost 3+ months and numerous phone calls it shipped. It arrived damaged; the carrier covered $35 of a $3,500 machine. Total Body Experts has promised 3 times to follow up with an outline of what will happen and even told me the parts were being sent and then we'd schedule a technician.... Nothing. The do NOT follow up (after you buy it that is....they are great following up and calling prior to the sale). They lie continually about timelines and such (and now I suppose they will blame the virus). Save yourself a headache and buy locally, it might seem like you save a few dollars by purchasing through TBE but all you'll get are empty promises and a machine that doesn't work.
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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