Alicia G.'s review of Carrington Mortgage Services, LLC

Carrington Mortgage Services, LLC

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Customer Reviews & Ratings
Complaint Posted 7/26/2016
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The worst mortgage company ever!!!!
I have contacted Carrington about a half dozen times since they acquired our home mortgage loan from B of A in 9/2015. Apparently the staff that opens their mortgage payment mail do not know how to read the mortgage coupons. I always pay extra towards the principal and lo and behold, they always screw it up. According to what I understand, if I want something special done, I need to send my payments to AZ. Really? Then why do the payment coupons have a space to add the extra principal you want applied to your loan? My mortgage payment statements say that 0 is due every single month. Why? Apparently (I assume) the extra $ I send in are applied to future months. And how do I know what is applied to what? You guess is as good as mine. Carrington has reviewed the loan for me twice and twice they have to do corrections to correct the balance and to apply money I send in to the correct months. This last month, I got a statement that said I failed to make 7/2016 payment and what I owed was now 2 months plus a penalty of $44.76. Why? Because they applied all of the money I had sent to cover July to the principal. Therefore, my July payment was never received. I pay a substantial amount to be applied to the principal every month, so this mistake is not an oops, sorry. A re-finance, is way overdue!! This mortgage company has been nothing but a headache and has caused too much stress. I was not wanting to pay the closing fees, etc, on a refinance, but now the other mortgage companies can thank Carrington for giving them my business and other consumers as well.
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website Email
Contact   Chuck Houston Other  
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