Yotrio Corporation

1.6 star rating Rating - based on 35 reviews & complaints
Originally founded and introduced in 1996 by Yong Jiang China of Linhai, Yotrio product lines featuring extruded aluminum, alumicast, cast aluminum, all weather wicker and steel patio furniture are distributed and worldwide.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/19/2019
The WORST customer service ever!
DO NOT BUY ANYTHING FROM THIS COMPANY. They need a 0 star rating! They deal out of Home Depot which has been wonderful, however Yotrio is horrible. We purchased the Torquay sofa set. They sent the wrong instructions and hardware with it (poor qual... Read More »
 
 
 
Review Posted 8/14/2018
Missing parts
DO NOT purchase any products from this company. We purchased the ms 4 pc conversation set. (2 chairs, table and love seat ). Upon putting set together discovered it was missing bolts for chair and one bolt the top came right off as well as pieces... Read More »
 
 
 
Complaint Posted 7/4/2018
complain
Please consider another brand! Worst experience ever. I was put on hold for purchasing a part for 57 min and finally because nobody answered I got tired and I give up. The website is useless, when you click on anything nothing opens. Bad bad custo... Read More »
 
 
 
Complaint Posted 3/21/2017
Broken and dangerous after 6 months
All I needed was the hand crank and core for a cantilever umbrella and had to spend $205 and wait 5 months. After having it for 6 months the plastic that holds the main umbrella pole has cracked in half making this a dangerously manufactured repla... Read More »
 
 
 
Complaint Posted 10/5/2016
WORST EXPERIENCE
I wish I could give them 0 stars! I ordered an outdoor set on March and received it on April. One of the Ottomans missed a leg and the table was defective, the table was imbalanced and couldn't stand on it's own. I called them right away and sent... Read More »
 
 
 
Complaint Posted 9/30/2016
DON'T DO IT
Purchased patio furniture from Home Depot that was manufactured by this Company. Three of four chairs went together like a charm; however the fourth chair didn’t line up at all. Screws got stuck and then stripped so I wasn’t able to “try again”. ... Read More »
 
 
 
Complaint Posted 6/22/2016
Yotrio Outdoor Umbrella
We bought the umbrella at Home Depot and it came without a holding lock, so cannot use it. Contacted Yotrio Customer service three times (it's been over a month going back and forth!!), getting the same answer that the lock is being shipped soon,... Read More »
 
 
 
Complaint Posted 4/13/2016
Providence Outdoor Recliners by Yotrio are junk
I bought 2 of these recliners in June 2014. In April 2016, I noticed the metal frame was cracked and rusting out. The company said it only warranties these chairs for one year, so I am out $298 for a 1 1/2 years of use. I bought them through Walma... Read More »
 
 
 
Review Posted 7/13/2015
11 foot Unmbrella (You get what you pay for!!!)
We bought an 11 foot umbrella and love it. After a year, the lights did quit working (the switch went bad), but we seldom use them any way. Now the support broke and I am attempting to get a replacement. Even if we cant find one, I am ultimately h... Read More »
 
 
 
Complaint Posted 6/25/2013
INTENTIONALLY DECEITFUL COMPANY! BEWARE!
I wish I knew that Yotrio manufactured the pergola I bought before I bought it in May 2013. The Yotrio customer service representatives that I spoke with in order to attempt to get replacement parts made several untrue statements. It seems as thou... Read More »
 
 
 
Review Posted 4/18/2013
thanks!!
Thanks to everyone for all the reviews. You've helped me make a decision not to purchase Replacement parts. I don't have the time to follow up, especially with a company like this, If everything is true. Just not worth it. I'll rate a 3 just to be... Read More »
 
 
 
Complaint Posted 4/3/2013
Never buy mail order items from Kohl's and Never Use Yotrio Corporation Products They are Theives
Never use any products by Yotrio. THEY ARE LIARS AND CHEATS. They are absolute crap. I ordered a Love Seat, Table and two chairs from Kohl's and the Nightmare of 6 months began. UPS trashed the delivery, I received no fasteners with the shipment a... Read More »
 
 
 
Complaint Posted 2/28/2013
Solar 11 ft offset umbrella lacks durability and this company makes no attempt to satisfy customers
Purchased a 11 ft solar offsaet umbrella from Home Depot in Palm Springs in January 2012. Provided care as described in assmbly and care manual. At 13 months, the carbon fiber head from which the umbrella is suspended broke, making the unit unusab... Read More »
 
 
 
Complaint Posted 2/8/2013
Worst Company EVER!!! Stay AWAY
DO NOT BUY FROM THIS COMPANY!!! We bought an umbrella from this company and the tube ring was broken. I called the Customer Service dept to get a replacement and they told me to send a copy of the receipt, a picture of the broken part, I did and n... Read More »
 
 
 
Review Posted 11/28/2012
Their products are little more than painted junk
This company deals with nothing but garbage.. Their products are little more than painted junk. Be very careful dealing with anything that comes from the Yotrio Corporation... You may have to ask where and who makes the product, inorder to find ou... Read More »
 
 
 
Complaint Posted 7/17/2012
Cushions held water, then disinegrated, then shed red dye
Worst product ever. I bought the patio bistro set, and the cushions held GALLONS of water. They then started shredding and the red dye rubbed off on our clothes. These are specialty sized cushions, so I can't get replacements elsewhere. I've sent... Read More »
 
 
 
Review Posted 7/11/2012
A Good review about this company
I've seen a lot of negatives about customer service for this company but thought I'd share my positive experience. I purchased an outdoor table and swivel chair set from Home Depot & we really liked how the table looks and how comfortable the chai... Read More »
 
 
 
Complaint Posted 7/10/2012
STAY AWAY FROM THIS COMPANY !!
This company has no honor, no customer service, no integrity. I've been trying to get parts that were missing with my outdoor umbrella for 4 months now. The customer service manager will not return calls or emails, the customer service phone pers... Read More »
 
 
 
Complaint Posted 5/14/2012
11 foot Umbrella
I went to Home Depot and purchase the 11 foot umbrella with lights. When I first got it home and got it setup We loved how it looked over the table and when it was dark and the lights went on it was great. My wife loved it and we enjoyed it for a... Read More »
 
 
 
Complaint Posted 1/9/2012
worse company ever
DON'T BUY anything from this company they are not serious they don't care the costumer, o bought a patio set furniture and it came without the hardware and it has been a nightmare to find a solution for my problem it has pass 3 months and they don... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Saturday 8:00-6:00 Phone   (626) 923-1090 Address   708 Nogales Street
City of Industry, CA 91748
Website   http://www.yotrioint.com Email   lana@yotrious.com
Contact   Lana Baltierra Other  
 
 
 
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