1.4 star rating Rating - based on 97 reviews & complaints
Vayama.com is an online travel agency uniquely focused on international travel. Since 2007, the company has been committed to providing travelers with the most comprehensive set of airlines, fares and flights, allowing people to experience popular, w  
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Customer Reviews, Ratings & Complaints
Complaint Posted 12/27/2018
Very bad customer service
Never book from Vayama, they say free cancellation within 24 hours, you need to call to cancel and when you call they take 30 minutes to pick up then ask you to wait for 20 minutes and then hung up, no courtesy to call back and then you repeat. Ne... Read More »
Complaint Posted 12/11/2018
Don't Use Vayama
Don't use Vayama anymore. I booked twice, they both changed my flight schedule randomly at the last moment. First itinerary Vayama didn't help to reschedule, I did by myself by calling airline. The second itinerary the airline proved they didn't c... Read More »
Review Posted 11/2/2018
Don't waste your money
Don't waste your money. They never sent us our check in for one of our flights and we had to pay an extra 100 euros at the airport to even board our plane. Contacted them several times for a refund and was completely ignored. Read More »
Complaint Posted 8/13/2018
On 8/12/18 I was supposed to board my flight to Seattle, with my end destination being South Korea to visit my husband who in on a year tour in the military. I was unable to board my flight due to an error in my name. . The name on my ticket was a... Read More »
Complaint Posted 6/18/2018
Refund from Vayama
It has been more than 60 days since I cancelled my booking with Vayama. They e-mailed me that I will receive cancellation invoice in 10 days, but never received one. Air canada , the air lines I was booked on, has e-mailed me that my refund has b... Read More »
Complaint Posted 5/3/2018
There is no customer service if something goes wrong and it's not your fault
66 Customer Reviews and 341 Complaints and they get an A+ rating. I think BBB needs to review it’s rating system. I purchased tickets in Sept. 2017 for flights from Hartford, Ct. to Barcelona on 5/22/18 and from Venice to Hartford on 6/5/18 for a... Read More »
Complaint Posted 3/22/2018
Vayama is one of different type of air flight agent scam, worse than cheopoair. The cancellation insurance is scam. They will not give you full refund. I did cross check to the airline, they said different thing. So vayama block the airline from s... Read More »
Review Posted 11/10/2017
Vayama - NOT reliable!!!
Extremely irresponsible customer service. NOT WORTH RISKING YOUR HARD EARNED MONEY WITH VAYAMA!!! First I receive notification from Vayama that itinerary has changed. Guess what....layover changed from 2hrs to 11 hrs. That is very inconvenient for... Read More »
Review Posted 8/17/2017
Don't Use!!
Don't use this if there are any other options! Rules only when eticket is sent not while booking. Customer Service agents are rude! Read More »
Complaint Posted 5/14/2017
Whether overt fraud or criminal incompetence makes no difference
I recently tried booking a trip from Vayama.com -- I don't normally use 3rd parties, but when I have, I've had no problems on those occasions I don't book directly with the airline. I don't normally do reviews either. They interpreted my asking f... Read More »
Complaint Posted 3/8/2017
Worst Travel Experience
buyer beware! check their ratings before booking!!!!!!!! if you miss your flight like i did, you are screwed! took them a whole week to book me on a flight after talking to 8 different representatives who were all telling me to just wait that it... Read More »
Complaint Posted 2/24/2017
Bad experience with Vayama
I am posting this here to know if I can get any refund of my tickets that I could not use. Though Vayama gave me better deal for the tickets, their customer service is very bad. I booked three round tickets (booking no: LN2TJ2) for my family (me... Read More »
Complaint Posted 4/14/2016
Completely Disappointing. DO NOT use VAYAMA
I have called customer service to make some corrections in my name. First time when I called from US (time 8PM) and I got information that the name changing team will be available only after 2PM and asked me call back. I waited till 2am US time an... Read More »
Complaint Posted 4/12/2016
absolutely the worst customer service travel agency
I booked tickets with them to go to Italy with my son. There was a problem with the flight. they did not refund the money or even offer me a credit. They seem to make a habit out of taking peoples hard earned money but won't work with their custom... Read More »
Complaint Posted 4/10/2016
First and last time I use this company
My flight was incorrectly booked by this company. They said it was my fault and I ended up losing $1000.00 Terrible service, no help and an absolute disaster!! Read More »
Complaint Posted 12/17/2015
The worst travel agency ever
I missed my flight, and they refuses not just to reschedule my flight, but to refund me back. Thanks to them i had to pay 1500 dollars to book another ticket. Read More »
Complaint Posted 6/3/2015
Horrible experience. Stay away.
I really regret booking through Vayama. After ticketing my flight, I found that I was not able to select seats on any of my flights. I went to the airline websites and also called the airlines and was told that the class of fare does not allow me... Read More »
Complaint Posted 5/13/2015
worst experience ever!!! stay away from these idiots!
I have purchased airplane ticket through Kayak but was redirected to Vayama website. I have received itinerary right away so it didn’t even cross my mind something could go wrong. I have received a phone call after 5 days from Vayama representat... Read More »
Complaint Posted 4/11/2015
After getting home from a trip that took 30 hours and had a little time to think I am sure this company earn their money on people's mistakes and misfortune. Heartless, worse than a bank that earn money on fees and interest. I just do not understa... Read More »
Complaint Posted 3/30/2015
Horrible, Rigid, not at all customer friendly Vayama
I have booked Air India tickets from JFK -> DEL from Vayama for my family and I booked my tickets (same) from priceline travel date April 17. Plan was certain but we just got notice related to our visa and because of that we are not able to trav... Read More »
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