frank m.'s review of Emergency Service Restoration, Inc.

Emergency Service Restoration, Inc.

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Customer Reviews & Ratings
Complaint Posted 2/18/2013
. 1
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Don't believe what they tell you.
The tech that came said the company would take care of the ins claim. I gave him the ins info and he did the work. a couple of weeks later i got a call that the bill was due and when was I going to pay. the billing call sounded more like a bottom feeding bill collector than from a reputable company. later call from billing threatening late charges no mention of what happened with the ins. this all happened Jan. 3 2013 in palm desert cal.
 
 
Business's response - by Customer Supporton 10/22/2014
Frank Thank you for the feedback, I referenced the quality control notes pertaining to your service and the feedback received from you was "that the service was great" fine man at 1/7 2013 2:09pm . I am glad that you were happy with the services received. I apologize if your experience with was not the same with our A/R Department. We work dillgently with insurance companies to collect payment on your behalf. My records show that we were able to do so. I appreciate the information and will utilize this in future training of our staff to better our customers. It is my hope that you will remember that you said the service was "great" and that if you have a need for water and flood damage clean up in the future you will call us again Thank you ESR Support team
 
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Additional Business Information
Hours   Phone   (800) 540-5532 Address   4435 West 153rd Street
Lawndale, CA 90266
Website   http://www.esr24.com Email  
Contact   K.D. Hartwell Other  
 
 
 
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