Jangho J.'s review of Total Body Experts

Total Body Experts

Customer Reviews & Ratings
Review Posted 3/5/2019
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Not delivered for more than 3 month
I ordered Keiser M3 bike on Dec 4th, 2018 and expected to have that before year end because the sales rep told me they had 2 inventories when I purchased it. But they didn't even shipped it by the end of 2018 and told me it would take up to 30 business days from purchase and my bike would be shipped between Jan 7 through 11th. It wasn't happening and I asked them to update in next week. The customer service team told me my order is still in production and they do not like to rush it... I asked them to refund and they asked 20% of cancellation fee or wait 3 more weeks. I didn't want to pay 20% of cancellation fee so I asked Dominique to exact deadline they can deliver it but hasn't had any update so far and it is already Feb 1, 2019. I will keep update. Feb 14, no update so far March 1st... I reported this issue to BBB on Feb25th, send an email to Dominique to ask updates and someone called me the next day. She told me my order was canceled by miscommunication but didn't explain why they didn't refund my money if it was canceled. She also told me they will ship my bike on Feb 28th then I would receive it in early next week. I will update once I receive it. I finally received the bike in Mid-March. Total Body Experts shipped the bike more than 3 month after I paid in full. The new customer service team manager, Monet just explained the issue and apologize all the inconveniences. I am satisfied with Monet's effort and hard work to resolve this issue but it took too long time due to the previous customer service team. The company told me they would send a package to compensate my time and I received UPS code but they never released. sending $80 worth of package to whom complaining is their way to maintain good customer's ratings
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
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