Erin M.'s review of MINDBODY Inc.


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Customer Reviews & Ratings
Complaint Posted 3/31/2017
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Good luck closing your account
I purchased Mind Body for my uniquely-designed yoga business. I did receive some training from the company to set up the software, but the training pertained more to a standard business model. I asked to be paired with a training specialist who could assist me with my unique needs but was denied that request. Without the training I needed, I put the business on hold. I was still paying for the service and my monthly fees were varying each month even though I was not accepting transactions. My merchant account fees went as high as $70 per month in addition to the monthly software fees (Mind Body sets the merchant fees. I didn't sign up for Constant Contact, which is another fee they don't tell you about upfront.). I attempted to cancel my account, a process that requires 30 days per the terms and conditions (even though I'd never used the account). 43 days after my cancellation request, I received an email that they had cancelled my cancellation. I had failed to provide the credit card number I was using for payment, although my account was paid directly through a bank account and they had no credit card on file for me. Despite my insistence, they would not let me speak to management. It took 4 phone conversations with Mind Body, 3 emails, and a lot of time on hold to get the account closed. The best advice I have is to steer clear of Mind Body and use one of their competitors.
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Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email
Contact   Simmons Other  
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