United On-Line

2.4 star rating Rating - based on 8 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Review Posted 12/3/2011
OK service, good customer support
Used their dial-up internet services (through Juno) between 2003 and 2007. Pricing was excellent and service was as expected (did not have to contact customer service at any point). No complaints. We upgraded to high-speed internet through Comcast... Read More »
 
 
 
Review Posted 4/6/2011
Review 4/6/2011
Canceled in October 2010....in December, called again to make sure it was canceled. They had asked me to do this. In April 2011...was charged on my credit card again.
Called...they are not very cooperative. Never used the service at all during th... Read More »
 
 
 
Complaint Posted 1/22/2011
Review 1/22/2011
They charged my credit card for multiple months when their service was not used at all (because my cancellation request was not processed in time). After complaining to BBB, they refunded back to my credit card. BBB was of help to me in this case.... Read More »
 
 
 
Complaint Posted 10/25/2010
Review 10/25/2010
Terrible, Terrible, Terrible

I called this company and was smooth talked and charged 7.95 on my credit card. They didn't tell me they were charging me and the price that was suppose to be the "monthly deal" wasn't even the charge on my account.... Read More »
 
 
 
Review Posted 7/14/2010
Review 7/14/2010
I had NetZero dial-up service, which was alright as long as it lasted. The problem arose when I called to cancel. Their representative informed me, or so it seemed, that I could cancel the account, but they would no longer protect my personal info... Read More »
 
 
 
Review Posted 1/12/2010
Review 1/12/2010
Seems like a running gag with this company. Their actual dial-up service is okay, as dial-up service goes. But it was when I called customer service to cancel my service because I was canceling my land line and would have no further need for NetZe... Read More »
 
 
 
Complaint Posted 5/14/2009
Review 5/14/2009
Is about NetZero: You innocently sign-up for their sevice. You contact them within 30-days for tech support & find out they charged your credit card. Although their policy states free tech support service for new customer within the first 30-days... Read More »
 
 
 
Complaint Posted 4/5/2009
Review 4/5/2009
It is very hard to cancel your internet service with Netzero who is owned by this company. They do cancel your paid account but then give you a free email account and internet account using your old cancelled ID and email address and insist that y... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (866) 841-1442 Address   21301 Burbank Blvd.
Woodland Hills, CA 91367
Website   http://www.unitedonline.net Email   vanand@corp.untd.com
Contact   Vikram Anand Other  
 
 
 
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