Customer Reviews & Ratings
Complaint Posted 11/7/2018
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Poor Quality Care
Another unsaturated ProAuPair customer here. We were drawn in by their claims of professionalism. What we got were two completely unprofessional, lazy, and self-centered children. Their experience was greatly overstated, and they lied to us over and over again. The first girl was like having a spoiled teenager in the house. If you asked her to do anything differently, even in the most polite and constructive way, she would run up to her room and slam the door. Then she would demand use of the car and not come home until 2 am. We tried over and over to sit down with her and work on things, but I could only take it for about three months. Right after she left, we realized she ran into the garage door and didn't tell us. She also got a speeding ticket while my infant daughter was in the car.

The second girl failed out of her professional program and came to us on rematch because we were desperate. I was so hopeful we could make it work this time, and we really went out of our way making sure her hours were down to close to 30 per week and taking her with us on vacations. Her English pronunciation was terrible, and we would sit with her over dinner while she told us long, rambling stories that we didn't understand. Again, she had problems following basic rules. We had to go over shoes off in the house and on outside over and over. She also lied about running over our child's pool in the driveway (thank God she had just gone upstairs to take a nap), breaking our Vitamix blender (How? How? They blend all sorts of crazy things on YouTube), and taking my car for a couple hundred mile joyride. I get it--you want the best. You won't find it here.
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Hours   Monday - Friday: 8am - 6pm PST and on Weekends and Evenings are appointments available Phone   (949) 903-2348 Address   433 Calle Familia
San Clemente, CA 92672
Website Email
Contact   Susan Asay Other  
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