Carrington Mortgage Services, LLC

2.6 star rating Rating - based on 99 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/15/2020
Worst mortgage co I ever dealt with; wish I could give no stars!
BOA sold my loan to this horrible company. I have excellent credit and it sounded like a deadbeat company for people who don't pay. All was well for quite a few years and all of a sudden my bill pay from BOA is "late" and I get a late charge. I at... Read More »
Complaint Posted 4/16/2018
Fees....and more fee$$$$
My previous lender sold the loan to them which is an awful company does not make payments online they will charge you fees and late fees. Fee for 38.47+5.00 for online payment. And they will deny that the payment was made on the due date and if yo... Read More »
Complaint Posted 4/12/2018
Avoid At All Costs
This is not a mortgage company, this is a collection agency that realized they can make a lot of money by nickel and diming home owners and screwing them every way possible. There are plenty of decent mortgage lenders out there, you don't want to... Read More »
Complaint Posted 3/2/2018
Bad Mortgage Company
I had a home loan with Pacific Mortgage, who sold it to B of A who sold it to Carrington. in the eight years I have had this loan I have never been late with a payment. In January I made the payment on the 14th as usual through Carrington's websit... Read More »
Complaint Posted 8/18/2017
Misc Fees
This customer charges a TON of miscellaneous fees. My mortgage was transferred to them from BOA and they are the WORST!! I have to pay a $5 "convenience" fee to pay online and $20 to pay over the phone but I don't trust them to give them my accoun... Read More »
Complaint Posted 7/14/2017
They took the additional principal payment I made but refuse to reduce the time when my loan will be paid off. Looks like they have cheated me out of my money. Called customer service, which itself is a sham, as they are not authorized to help or... Read More »
Complaint Posted 5/11/2017
Surly there is someway to get these shysters shut down, Worst company I have EVER dealt with. Approximately five years ago Citi mortgage sold my account to Carrington mortgage. I was down to last five years of the loan. It has been a nightmare eve... Read More »
Complaint Posted 4/26/2017
Complaint Posted 3/30/2017
time for a class action suit
Carrington bought my loan from Wells Fargo on Feb.7, 2017. 3 weeks later, they declared my house "abandoned" while I was away at work and left stickers all over my front door. I called them immediately and told them I do live in house. I have a fu... Read More »
Complaint Posted 3/24/2017
Carrington mortgage services Nightmare avoid these people
Nothing positive . Terrible company with rude and foul employees. Bank of America sold our mortgage to Carrington mortgage services and never received notification , will not send statements, constant calling even when mortgage is paid on time.
... Read More »
Complaint Posted 3/14/2017
nothing positive about carrington. AVOID
chase sold my mortgage to them 3 years ago and in that time i have had nothing but bad experiences dealing with them. in the stages of refinancing and getting the hell away from that pit. Read More »
Complaint Posted 2/14/2017
can't say enough bad
Bank of America sold my mortgage to Carrington Mortgage without my knowing or receiving a letter from anyone. Then I started receiving letters from them demanding payments on a mortgage that was thousands of dollars higher than before even more th... Read More »
Review Posted 2/14/2017
Do Not Use!!!
This defaulted to 4 stars. Go figure. If there were MINUS 100 stars, that is what they would get. These people are the LEAST concerned with any problem or question you may have. My experience with them today is: MIND BLOWN. I want to speak with s... Read More »
Complaint Posted 2/13/2017
Paula F.
I used to work in mortgage and this is by far and away the worst company I've ever seen. Quadruple check their numbers monthly, you will likely find some unsavory math. Read More »
Complaint Posted 2/7/2017
this is a trouble company!!
Do not use Carrington Mortgage they are a collection agents and they will treat you like your alway late on your payments even if you were never late, You have until the 16th of the month to have your payment in but if it isn't there by on the fir... Read More »
Complaint Posted 1/15/2017
House loan~
My daughter/son in law have their house mortgage w/this company & they have TOTALLY raked them over the coals, constantly saying they're late or didn't make a payment!!! She has ALL her receipts & still they insist on foreclosing on them w/out ANY... Read More »
Complaint Posted 12/21/2016
My ex-husband was getting a refi by Carrington Mortgage for a home we both bought originally. I walked away from the house and my ex went with Carrington to get a new loan with his credentials only. He was approved and tried to keep me updated in... Read More »
Complaint Posted 11/3/2016
What an aweful company
I am a real estate agent who has a listing that is a short sale with you guys. I can't even submit the offer I have for the house because you cant discuss anything with me. Was not told that the 3rd party authorization needed a password. It is ver... Read More »
Complaint Posted 10/1/2016
debt collection agency
PNC sold my mortgage to this company - rude - no help, after the mortgage transfer. Sends me bills for mortgage payments not due. I have never missed a payment and never been late. I was still treated like a delinquent. Wish there was a minus star... Read More »
Complaint Posted 9/9/2016
Is This Even a Real Company?
If I could give this company lower than one star I would. My mortgage was sold to them by Bank of America a month ago. Since that time I have tried to call them several times a day over the past several weeks every time a get a message that the al... Read More »
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Additional Business Information
Hours   Phone   (949) 517-7117 Address   1610 East Saint Andrew Place Suite B-150H
Santa Ana, CA 92705
Website   http://www.myloan.carringtonms.com Email   chuck.houstonjr@carringtonmh.com
Contact   Chuck Houston Other  
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