Customer Reviews & Ratings
Review Posted 9/20/2018
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Financial Advisors: VA Refinance w/Cash-out
It was a pleasure to meet and work with Terry Weiler and Chystral Mayhugh during a request to refinance a VA Home loan with cash-out. Both loan officers demonstrated knowledge, skills and professionalism regarding the specifications of objectives. Faced with a financial hardship to the extent I had no out-of-pocket expenses to pay for borrower's responsibilities, Terry communicated my situation to upper management who authorized him to add those fees to the loan. As a human being and most importantly as a disabled veteran, I felt extremely proud and not left behind. Overwhelmed by my situation, Chystral informed of some pertinent information regarding an account that had been written-off/charged-off that I was unaware of. The two loan advisors had an open-line for communication, feedback and responding to request for information or updates. On a scale of 1 to 10, I rank their professionalism, customer service skills, knowledge of specialty and politeness, courtesy a 10. They deserve to be recognized for their 5-star rating work performance.
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Additional Business Information
Hours   Monday - Friday 9-5p.m. Phone   (714) 263-1600 Address   17852 E. 17th St Suite 107
Tustin, CA 92780
Website Email;
Contact   Keith McKay Other  
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