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Customer Reviews & Ratings
Complaint Posted 1/6/2020
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BEVERLY DIAMONDS IS A SCAM
SCAM! One word to describe Beverly Diamonds. They are an absolute scam. We originally wanted to come into their “showroom” to view the ring settings and diamonds before making a purchase. I spoke to “A” first and let her know that we are using Snap Finance. She said that would be fine and proceeded to reach out to my boyfriend. She said she was having issues finding a time for us to come in as their December showings were booked because it’s their busiest month. Please keep this in mind as it becomes important later on. My boyfriend noticed the countdown on their website, and reminded her we were using financing. She assured us that if we didn’t like the product, we would be able to return it for a refund without an issue. She then moved on to running his application 4 times, even though we had already been approved by Snap previously. After she placed our order through financing, and told us we’d be allowed to return the ring if we weren’t happy within the 30 days, we never received a confirmation of order placed. We didn’t even receive an order number.

A few days later we received the ring in a package without a return address. Another weird thing to note. When my boyfriend opened it, he was so disheartened by it that he showed it to me. It was plastic. The “diamond” didn’t even shine like cubic zirconia, at the very least. It was dull and sounded like tapping on plastic. The rose gold setting we purchased was also not what was promised. We took the ring to get appraised and they confirmed our suspicions. The “diamond” was not a stone and the setting was made of various other metals. We wanted the refund that A assured us that we would receive, even with financing.

We called in the next day and asked to return our item and for a refund. “A” acted like she had never spoken to us before when it was a whole ordeal to even order the ring from them in the first place. She played dumb and said she’d never offer us a return policy since we financed. But this is just part of their scam. Now A will not take our calls.

Beverly Diamonds “escalated” our issue to "J" who told us that apparently they don’t do ANY showings in their “showroom” in December. This was the exact opposite of what A had originally told us. He also said that Beverly Diamonds cannot do refunds for financing options, even though A assured us they did. I don’t understand how she didn’t know her won company’s policy or would have at least remembered it while running my boyfriend’s financing application FOUR times. Sounds like she just said anything to get us out the door. We were finally able to receive a return label and sent the ring on its merry way.

We decided to take it up with Snap Finance, hoping they would understand the seriousness of this fraudulent situation. Without our knowledge or acceptance, they sent us another ring. We refused it because we don’t want to deal with another disappointment.

This is our engagement and how dare this company make a mockery of it by sending us a fake ring and pretending its worth any value. Their business is diamond engagement rings, you’d think they’d have more compassion to those making a huge commitment to each other

I apologize for my long story, but please do not shop from Beverly Diamonds. There are so many other stores that will work with no-credit financing options that are real and truthful.

All in all, we don’t have a product from Beverly Diamonds and want to close our account with them. We want nothing to do with them. We want to get engaged during our trip overseas and just want this laid to rest so we can purchase a quality ring.

DO NOT USE BEVERLY DIAMONDS.

We just got word from Snap Finance that they are sending out another ring to us without letting us even know!! They are terrible, scammy people.
 
 
 
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Additional Business Information
Hours   24-Hours Online Office Hours: Mon - Fri 9am - 6pm Closed Sat & Sun Phone   (855) 456-8334 Address   550 South Hill Street Suite 542
Los Angeles, CA 90013
Website   http://www.beverlydiamonds.com Email   info@beverlydiamonds.com
Contact   Heather Ross Other  
 
 
 
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