traci v.'s review of Emergency Service Restoration, Inc.

Emergency Service Restoration, Inc.

Customer Reviews & Ratings
Complaint Posted 10/1/2012
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Be warned
I had a water leak under my dishwasher. The plumber that came out highly recommended Emergency Service Restoration, Inc. They came right out and set up drying equipment and left. After many conversations with my ins and them wanting to tear out wall and basically the entire kitchen I found out they were suppose to go check water damage under the house. The guy from Emergency Service Restoration, Inc. had not gone under the house once to check. Unbelievable bad service. The inc recommended we remove them from the project. On day 31, one day past the 30 day mark I started receiving calls from there accounting dept that the bill was late and they needed credit card or bank info. Very rude messages. They had been told and given all ins info and yet they continued to call and send letters about collections. This was an issue for the ins which they were well awair of and had all claim info and names and numbers yet they continue daily to harass me. The bill is now only 6 days past the 30 and the letters and calls are beyond anything I have experienced with any company. More importantly know they there service is below ins standards. The company that came in after them was fantastic. They checked under the house daily.
Business's response - by Customer Supporton 10/22/2014
Traci has said she would remove this posting after speaking to the president of ESR and learning the process of water and flood damage clean up better. Traci stated that her reason for doing the negative posting was because of her insurance claims adjuster and would remove the posting with having spoke to our office and president on 10/15/ 12. Please remove this posting thank you ' ESR support team
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Additional Business Information
Hours   Phone   (800) 540-5532 Address   4435 West 153rd Street
Lawndale, CA 90266
Website Email  
Contact   K.D. Hartwell Other  
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