marc h.'s review of

 
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Complaint Posted 12/23/2014
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AVOID VAYAMA
Terrible company. Told me they were charging me a $50 cancellation fee, then they double-charged me a total of $105. They promised to refund the charge if I supplied them with certain information, then they failed to refund it. When I called them repeatedly,
their recorded message said that the office was closed, but they didn’t say when the office would be open. Apparently never. When I emailed them, they sent an automatic reply saying they’d get back to me in 24 hours, then they never got back to me. I had to
dispute the charges through my credit card in order to get my money back. The rate they tried to charge me for the flight was $80 higher than if I booked the same flight directly through the airline. In other words, Vayama was charging $80 for the privilege
of booking through them. Booking directly through the airline's website was just as easy and $80 cheaper. The route was Phnom Penh to Shanghai and the airline was Cambodian Angkor Air. Many of Vayama's other rates are equally high, their cancellation fees
are ridiculous, and their customer service is non-existent. Avoid.
 
 
 
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