Cellularoutfitter.com

1.4 star rating Rating - based on 56 reviews & complaints
 
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Cellularoutfitter.com Categories
Cell Phone Services & Accessories

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Customer Reviews, Ratings & Complaints
Complaint Posted 6/15/2019
Poor customer service
Returned 2 items (at my expense) because the wallets card slots were not big enough. It has been over a month and have not received any refund to my credit card. Put in dispute with Paypal and Cellular Outfitters said to close dispute so they can... Read More »
 
 
 
Complaint Posted 1/18/2019
Horrible Customer Service
My order did not ship quickly as indicated on the web sight. Tried several time to contact the company and the phone number did not work and emails went un answered. Items arrived after I needed them so I had to do a return. After following instru... Read More »
 
 
 
Complaint Posted 1/12/2019
Immediately Cancelled Order Minutes After Ordering
Just requested a cancellation of an order I just placed online. During checkout, the standard shipping fee had a “-“ ...there was no dollar amount, unlike the other shipping options. After I paid with PayPal, all of a sudden there is a $6+ shippin... Read More »
 
 
 
Complaint Posted 1/2/2019
Ripped off
I ordered 2 charging pads that specifically said they would charge my model of I Phone. They did not work Took a month to finally get a partial refund. BUT I HAD to PAY return shipping, so I got ripped off for $16 bucks to return something they h... Read More »
 
 
 
Complaint Posted 11/6/2018
Abysmal Customer Service on Orders that Never Arrived
Ordered (2) items that were shipped separately. Items never arrived. Contacted Customer Service via email (3) times. Each time a different individual responded - no continuity. I was told I had to use the tracking numbers provided to check up on... Read More »
 
 
 
Complaint Posted 10/11/2018
Disappointed
My first order came in with no problem. I was made an offer of 50% off my second order if I made it within 24 hours, so I ordered a phone case. I waited about 5 days and checked my order status on their website and saw that my order was never proc... Read More »
 
 
 
Complaint Posted 9/2/2018
Hidden Shipping Charges Added
I ordered a phone cover $2.40 with free shipping. After entering my card number for processing, the company secretly added $5.99 in shipping fees. I've called and called many times and was finally disconnected after about 25 minutes, emailed many... Read More »
 
 
 
Review Posted 7/17/2018
Added shipping charges after order is place.
I will never use this company again. I ordered a phone case, when I hit the order button it said that I owed 7.99 total. When I got my e-mail confirmation, they tacked on a 5.99 shipping charge which was not their when i ordered. I did find a cust... Read More »
 
 
 
Review Posted 7/10/2018
LOVE LOVE LOVE
I accidentally ordered the wrong product but their customer service team was able to help me out. Super friendly and I received my order in 3 days. Read More »
 
 
 
Review Posted 7/5/2018
customer service is awesome
I got mine quick and my butterfly case is so pretty!!! Will be back Read More »
 
 
 
Complaint Posted 5/9/2018
Cellular Outfitter not worth saving the money
Bought from them twice in same week. Had to confirm before finding out shipping charges which were expensive. First order took 9 days. ,(standard shipping???!) Second order was 4/29 they didn't prep it until 5/6 (what gives?) And as of 5/9 no info... Read More »
 
 
 
Complaint Posted 4/17/2018
Poor Customer Response - Inexpensive Items
I have been doing business with them since 2014 and customer service has been going down hill. Their response to my PARTIAL ORDER is sending the TRACKING delivery link. I found out the CellularOutfitters have a platform with AMAZON where they cann... Read More »
 
 
 
Complaint Posted 2/17/2018
Worst Customer Service Ever!!!!!
WARNING!!!!!!!!!!!!!!!! I have never dealt with such a suspicious company who asks for your email address (like other honest companies) then doesn't allow you to remove your name (like a dishonest company). They have no phone numbers... they have... Read More »
 
 
 
Complaint Posted 2/13/2018
My cell phone order
Just Like the rest here. I ordered a phone case from them. I got a screen protector and a free pen. But no phone case which I ordered all of the above. I never got the phone case . I was told it got restocked and it was being shipped and would arr... Read More »
 
 
 
Complaint Posted 1/29/2018
no customer service!!
I placed an order and it said final price. I agreed on that price then in my email confirmation they had added on additional shipping charges that i did not approve and tried to get in touch with them to cancel my order. the 1-800 number tells you... Read More »
 
 
 
Review Posted 1/23/2018
Do Not Purchase
First of all I received an email stating 50% off first purchase so I said I'd try it out. I ordered one case and my total at the end was $7.99 ,so OK I put my credit card info in and the next screen was $5.99 shipping, I am use to knowing that bef... Read More »
 
 
 
Complaint Posted 1/17/2018
Screen protector
I placed an order for a 2 pack tempered glass screen protector on 12-19-17 and have yet to recieve. They sent me a cheap crappy little screen protector. I sent an email stating that that was not what I ordered and told them it was the 2pack temper... Read More »
 
 
 
Complaint Posted 1/3/2018
Unscrupulous, reported to Paypal
Zero stars: SCAM

Seller never quotes ship fee during transaction. When I paid "grand total" shipping was then added. Shipping exactly double cost of item.
I immediately filed dispute with payPal, also spent 1 hour on phone to report them to P... Read More »
 
 
 
Complaint Posted 12/15/2017
WORST CUSTOMER SERVICE
My order started out like most reviews I have read... the shipping cost shows up after the credit card information is entered. Surprise! I ordered two cell phone covers on Dec. 6th. Received my order confirmation saying an email would be sent when... Read More »
 
 
 
Complaint Posted 11/20/2017
Product OK, everything else terrible
Three Issues: 1) I had same shipping issue that others reported, where shipping costs (too high) are not disclosed until after credit card is charged. 2) They sent wrong product (indicated my request was out of stock and that they substituted anot... Read More »
 
 
 
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
Website   http://www.cellularoutfitter.com Email   support@cellularoutfitter.com
Contact   Customer Support Other  
 
 
 
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