Alix O.'s review of 8x8, Inc.

8x8, Inc.

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 4/9/2021
. 1
. 0
Truly horrid experience
First, according to FCC guidelines, companies must provide port pin numbers WITHIN 24 HOURS of the request. They took 2 weeks and put my new LOCAL company through hell. Trying to cancel the account has been impossible. I have "chatted" (because you cannot actually talk to anyone -- why would you expect that from a PHONE COMPANY?) with someone every two days for over a week. Over and over again I am told that someone in "that department" will call me. The first time I was told that was .... well, I don't remember but it was close to a month ago. I have had my bank put a stop payment on the ACH withdrawal and pay to have them blocked from anything to do with my business account. THIS HAS BEEN A NIGHTMARE. I am nearly 70 years old and this is BY FAR the worst customer service I have ever experienced. I'm sending a letter to the FCC -- it's the only thing I can do that has the possibility of getting their attention.
 
 
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Customer Service: Monday - Saturday, 5:00 AM to 9:00 PM PDT; 888-898-8733 Phone   (408) 727-1885 Address   810 W Maude Ave
Sunnyvale, CA 94085
Website   http://www.8x8.com Email   rvanbrunt@8x8.com;jcitelli@8x8.com
Contact   Robert Van Brunt Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.