Steven H.'s review of Access Local

Access Local

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Complaint Posted 5/9/2011
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Review 5/9/2011
The other two reviewers are absolutely correct. This company is an unethical scammer. I noticed the 3rd party billing on my phone bill ( how the hell is that legal??)and when I called them, they claimed my receptionist authorized the service. After two weeks, they played me the tape recording of her "authorization". It was some guy with a very heavy Indian accent talking a mile a minute...completely unintelligible. Every minute or so he'd say "Not to worry, there is no charge associated with this". My receptionist, for whom English is her second language, was clearly confused and when asked every so often to confirm some info about my business, said yes. I couldn't understand 90% of what the guy was saying. The next thing I know I'm having to spend an hour dealing with AT&T ( getting a block put on third party billing) and another hour dealing with these scumbags getting the service cancelled. Unbelievable! Also, why is one star the lowest I can rate them? They don't deserve a single star. They deserve to be prosecuted.
 
 
 
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Additional Business Information
Hours   Phone   (888) 737-1000 Address   16133 Ventura Blvd., Suite 855
Encino, CA 91436
Website   http://www.accesslocal.net Email  
Contact   Customer Service Manager Other  
 
 
 
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