Customer Reviews & Ratings
Complaint Posted 4/29/2015
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Do not recommend
Ordered front brake rotors for my 2010 BMW 335i. Good price fast shipping. First pair failed (warped) within a month. Got a warranty replacement that failed again within couple of weeks. Convinced them to replace it one more time (they have a one time warranty replacement policy!!!), when I received the replacement I had my shop put it on the machine to check the rotors and they were both warped new out of the box. Put different rotors on the car and they have been working fine for 3 month now. When I tried to return the rotors they would not even answer my email.
 
 
Business's response - on 5/6/2015
Michael, thank you so much for your feedback. Brake Performance is dedicated to giving our customers a 5 star experience, and we deeply regret that this is not what you received. We would love the opportunity to talk to you and try and make things right. Please do not hesitate to call so that we can work this out as soon as possible. Again, we are very sorry for any inconveniences this caused you, and we appreciate this opportunity to improve our customer service process. Our number is 1(866) 756-5536. We look forward to hearing from you.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm Phone   (866) 756-5536 Address   9424 Eton Avenue, Suite I & J
Chatsworth, CA 91311
Website   http://www.brakeperformance.com Email   Cindy@brakeperformance.com
Contact   Andy Alex Other  
 
 
 
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