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Review 3/17/2011
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Worst company ever. The designer was convincing, but apparently a good liar. She made up a design we agreed on it and asked about cancellation policy, she told me "three days is what the contract says but we won't hold you to that" Day four I call to cancel and she tells me "her boos said it had been to long and no" . So I against my better judgment go with the it. After paying for the closet I can't get in touch with anyone to modify my order until I call the corporate office and threaten to sue. When I finally got a person I got the run around for a week after that. Long story short, I paid they scheduled my appointment, I requested morning and they gave me 2-4pm as my install time, then no one showed until 630. The installers said that they had not had a break all day and had to eat lunch while driving to my house. Oh and I had to call to find out that the designers would be super late, no call from customer service. Now that the work is done I am disappointed and I feel cheated. Their ads don't show how horrible the work really is. I was under the impression that I would have a backing being that my unit cost over $1600's for a small walk-in, but to my surprise it did not, so now there are big a** holes in wall walls and the material used looks like ply-wood from the local Home Depot. Don't use them if you value good work and money. Oh and let me not forget that the installers, one spoke no English and one had his pants sacking passed his knees and looked pretty scary and that is coming from a person who grew up in South Central L.A.
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