Lauren F.'s review of Comf5

Comf5

Preferred Members
Honest Website Marketing
4.8 star rating 0 miles
Bonafide Writing
5.0 star rating 0 miles
Unity West, Inc
4.9 star rating 0 miles Hot Deals
Harvard Gold Group
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 2/2/2012
. 1
. 0
Shoddy Product, Bad Customer Service
I did not have a great experience with ComF5. The service itself is clunky at best, and shoddy at worst. In my experience, it is not user friendly and errors often. The new office pro is no exception. Emails stay open, with no way to close them. And many functions do not work properly. Their support department is merely a set of videos that do not cover everything you need. And good luck trying to get someone to answer your questions. Their customer service is extremely poor in my experience. They updated their system, deleting 2 key functions, which deleted contacts and previously stored information. And they notified customers of their intent to delete data by sending out a marketing email, with information buried at the bottom, over the Christmas holiday, giving us 3 weeks over Christmas and New Years to back up data. As many people were out of town and don’t read Comf5 marketing emails, I’m sure many people ended up in my boat, losing contacts and data they’d worked hours to prepare. Not to mention the hundreds of dollars in click through ads that did not work because of a now malfunctioning capture form. Bottom line – if you use this service, do not trust them. Back up your data, as the service malfunctions regularly, and the support department does not put much stock in customer satisfaction.
 
 
 
Was this review helpful? (3)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   24/7 Phone   (818) 824-4958 Address   5240 Vantage Avenue Suite 112
Valley Village, CA 91607
Website   http://www.comf5.com Email   pixelpix@comf5.com
Contact   Bruce Waterman Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.