Brad B.'s review of Coolmax Technology, Inc.

Coolmax Technology, Inc.

         
Customer Reviews & Ratings
Complaint Posted 1/30/2010
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Review 1/30/2010
I had a failed power supply under warranty. Coolmax support will not accept phone calls, they offer support only via email. Paid to have then ship a replacement with credit upon return of the failed unit. The replacement unit came in DOA. CoolMax then insinuated that it was my fault and refused to answer any more emails. I ended up purchasing a power supply from a competitor and had my machine up and running 15 minutes after unboxing it. I have shipped both units back to CoolMax and disputed the credit card charge on the failed replacement unit. After reviewing other posts and reviews of CoolMax (and Top Tech Enterprises) I can see that this their normal mode of support operations. If I can get credit for the original unit and the cost of shipping the failed units back to them we can part company. Buyer Beware.
 
 
 
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Additional Business Information
Hours   Phone   Address   400 South Wineville Avenue
Ontario, CA 91761
Website   Email  
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