Elena H.'s review of Docstoc, Inc.

Docstoc, Inc.

         
Customer Reviews & Ratings
Complaint Posted 4/9/2011
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Review 4/9/2011
This company's website promises that you can cancel the subscription within a certain period of time. However, all of my emails to customer service remained unanswered. Don't even try to find a phone number on their website - these people don't want to talk to you, for a reason! I had to go through my CC company to dispute their charges. To this day they keep billing for services they don't provide. DON"T GIVE THEM YOUR PAYMENT DETAILS> HORRIBLE EXPERIENCE!!!!
 
 
Business's response - on 10/10/2011
We are very sorry that you were unable to contact our support team via email. We respond to every single email we receive to support@docstoc.com and premiumsupport@docstoc.com. You can also reach us by phone Monday through Friday between the hours of 9 a.m. and 7 p.m, Pacific Standard Time. With regards to your particular account, please contact us so that we may issue you a refund. Once again, we apologize for the trouble you ahd reaching us, but we also want to be clear that we respond to every email we receive at support@docstoc.com and premiumsupport@docstoc.com.
 
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Additional Business Information
Hours   Monday through Friday 9a.m. to 7p.m. Pacific Standard Time Customer Support Number: (888) 412-3627 Phone   (310) 255-1172 Address   409 Santa Monica Blvd. Suite 2A
Santa Monica, CA 90401
Website   http://www.docstoc.com Email   kevinm@docstoc.com
Contact   Kevin McKenna Other  
 
 
 
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