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Review 11/18/2009
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I purchased a picture from this company and when I received it on 11/17, it was in black in white, it should have been in color. I called and spoke with Laurie at Family Portrait Fun and discussed the issue with her. I told her I didn't want the picture and she automatically said she would give me 50% off the picture. I then told her that I didn't want it at all in black and white and I asked you if I could resend it to her and receive it in color and she said no because she had no use for it.. I told her I wanted it in color and she said either 50% off of the picture I had or 50% off of ordering another one in color and a bigger size if I wanted to.. I kept telling her that I didn't want what I had and she said that that was the best she could do for me. Laurie told me to think about it and call her back with my decision.. I e-mailed her today 11/18 an told her that I would take the 50% off of the picture I had and she refused saying she never made that offer to me.. I explained that I had already purchased several pictures in the past and that I had already paid her $30 for 1 sheet which was super high to begin with but apparently that didn't matter. Matter unresolved.Why would I want to purchase a second picture and end up paying $45 for 2 pictures and only have 1 good picture.. the one I have is fairly dark and does not look good. The insert that came with the package said to call them if we're not happy with the picture for any reason but I guess they just want to know what people think and laugh at the situation? These are precious moments for us, not a business and they're in it for the busines..
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