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Review 1/3/2011
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I AM VERY DISAPPOINTED WITH THE LACK OF PROFESSIONALISM WITH THIS GYM. I CANCELLED MY MEMBERSHIP 11 MONTHS AGO. I AM NOW GETTING COLLECTION CALLS FROM THE "CORPORATE OFFICE" WHICH HAS AN ENDLESS LOOP OF VOICE MAIL AND A VERY UNPROFESSIONAL AND UNCOOPERATIVE STAFF. I WAS STRONG ARMED INTO MAKING A CRDIT CARD PAYMENT THREATING COLLECTION WITH EXTORION METHODS. I CANCELLED THE CREDIT CARD THAT MY PAYMENTS WERE BEING MADE THROUGH OVER 11 MONTHS AGO AND WAS A MEMBER OF THE GYM FOR OVER 8 YEARS ON A MONTH TO MONTH BASIS.
I ALSO PURCHASED PERSONAL TRAINING SESSIONS IN ADVANCE FOR $300 FOR 12 SESSIONS. I SUFFERED AN INJURY DURING THE PERSONAL TRAINING SESSION AND HAVE DOCUMENTED MEDICAL INJURIES AFTER THREE SESSIONS. I WENT BACK TO THE GYM SIX TO NINE MONTHS LATER ONCE I HEALED AND WAS TOLD THAT MY SESSIONS EXPIRED AND I WAS OUT OF THE MONEY.
I HAVE MADE REPEATED CALLS TO THE GYM AND THE CORPORATE OFFICE AND CANNOT GET ANY RESOLUTION. I HAVE ALSO CALLED THE CORPORATE OFFICE IN TEXAS FOR THIS FRANCHISE LOCATION AND AM NOT GETTING FEEDBACK FROM THE ORGANIZATION.
IF YOU ARE LOOKING FOR A GYM TO JOIN IN THE OXNARD AREA THAT WILL TREAT YOU AS A CUSTOMER INSTEAD OF A COMMODITY, PLEASE JOIN ANY OTHER GYM EXCEPT THIS ONE.
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