Virginia J.'s review of Proactiv Solution

Proactiv Solution

 
Preferred Members
Beauty Source
0 miles
Brake Performance
3.1 star rating 0 miles
bestbeautyboutique.com
4.0 star rating 0 miles
Natural Area Rugs
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 4/7/2011
. 1
. 0
Review 4/7/2011
I ordered Proactiv for my teenager on 2/28/11 and decided to give it a try. After at least 30 days, I called to cancel the entire order and that I would send my teenager to a Dermatologist. The representative told me that another shipment have already been shipped and that my credit card had been deducted for the 90-day supply. I was unaware that they would continue to bill every month at $39.94, until the representative made that clear. She gave me instructions about sending it back which was untrue. I, however, paid $10 and change to send back the product with a receipt confirmation. I then called the company to inform them that the product was in route and gave them the receipt number. Even after giving them the receipt confirmation number, I was then told that it would take 4-6 weeks for me to get my refund. I am now in the process of canceling my credit card and calling my bank for a refund. This is unacceptable and I should have checked with the BBB before ordering this product.
 
 
Business's response - by GR CETon 4/7/2011
Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservice@guthy-renker.com)
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Customer Service: 1-888-961-0020 (24/7) www.proactiv.com/lp/cet Phone   (760) 773-9022 Address  
Website   http://www.proactiv.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.