Sheryl D.'s review of Roku, Inc.

Roku, Inc.

         
Customer Reviews & Ratings
Complaint Posted 12/16/2010
. 1
. 0
Review 12/16/2010
The written instructions for viewing Roku on mHuy TV are poor. They do not mention that a person needs to use the "Input" button on their remote so that the TV goes to "Video" (same as for viewing a DVD player). I called them 2 times and could not get thru to the Customer Service person what I needed to do. Obviously ROKU has outsourced their customer service business to another country, which made it even harder to deal with. When I figured out to put my TV on Video, and got it hooked up using a Hub that had my computer & the Roku hooked up to it, the Roku refused to recognize my Internet server, Comcast. I tried & tried. I finally mailed the Roku back & requested a refund. I got the refund, but only the cost of the Roku, not the shipping. I have emailed them & demanded the shipping cost be refunded because it cost mr $7.00 to mail it back to them!! Thus my "review" on here.
 
 
 
Was this review helpful? (5)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 600-7658 Address   12980 Saratoga Ave #D
Saratoga, CA 95070-4659
Website   http://www.roku.com Email   vthai@roku.com
Contact   Vincent Thai Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.