S P.'s review of Steve Millen Sportparts, Inc.

Steve Millen Sportparts, Inc.

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Complaint Posted 2/8/2011
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Review 2/8/2011
I'm usually not one to complain but I feel it is necessary to inform the public about Stillen or "Stealen" as they have been nicknamed but some. I have been a long time customer (over 10 years) and have defended the company on several occasions. I beleive everyone deserves a fair shot. I have had my first major problem with a product that is over $1000. (Rust through on the welds of my Stillen Exhaust) When purchased it was sold to me with a lifetime, limited warranty. (like all of their stainless steal kits, as listed on their website.) Well, I submitted pictures of the porblem and and asked for them to stand behind their product. Needless to say, they haven't. I would stay away from this company and will post links to others who have had similar problems.

http://www.infinitiscene.com/forum/showthread.php?t=8111

http://forums.maxima.org/7th-generation-maxima-2009/591591-took-stillen-exhaust-off-back-oem.html


 
 
Business's response - by ChuckCon 6/17/2011
The person that posted this complaint states they purchased an exhaust from a distributor of STILLEN in 2003 or 2004. However, they have NO receipt or proof of purchase for either the part or the installation. All STILLEN warranties (90 day, 1 year or lifetime) are offered only to the original purchaser. Additionally, up to 2004 we did not offer a lifetime warranty on the exhaust that this person states they purchased. We began offering lifetime warranties on many of our exhausts after this time period (2005 on) but have never offered them on a retroactive basis which is what this person wants us to do without any proof of purchase. We did offer to sell this person a replacement part at our cost and offered to ship it to him for free but he turned down that offer.
 
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Additional Business Information
Hours   Phone   (714) 540-5566 Address   3176 Airway Avenue
Costa Mesa, CA 92626
Website   http://www.stillen.com Email   jnakagawa@stillen.com
Contact   John Nakagawa Other  
 
 
 
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