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WOULD GIVE NEGATIVE STARS IF POSSIBLE!!
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I cannot believe this company is still in business. They have so many people that work with them as property managers and most are not licensed real estate sales associates, which is illegal. That was the 1st red flag.
Plus, they managed a property for me, and it ended very badly. They claimed my house had mold, and they needed to spray toxic chemicals all throughout the house, walls and ducts etc. They also claimed that 2 dehumidifiers needed to be placed inside the home both of which cost $631.35, $194.35 for the toxic spray and $437.00 for 2 dehumidifiers. The invoice does not show tax is included so how did they come up with such odd dollar amounts for these 2 services?
First, the mold was not nearly as bad as they made me believe. Second, their solution was not only toxic but was only a short-term solution just so their maintenance company, Certified Repairs, could profit from it. Certified Repairs, LLC is owned by the same owners of Realty Medics, Ben Sencenbaugh, Thomas (Victor) Weclew.
I suggested we get a new HVAC system and duct work instead, and I worked quickly to get proposals. However, Victor Gonzalez, Malik Childress and Dalia Lonzano prevented that from happening for over 2 weeks as they would not allow my contractors in the home. They then claimed I was not working fast enough. Victor kept saying he was in the process of setting up vendor appointments when, without notice, he goes on vacation. The only the way I knew he was on vacation was his email responder telling me he was out of the office for several days. I was shocked.
When Victor went on vacation, I called the company to find out that Dalia was handling Victor's work while he was gone. She was just as bad, if not worse, than he was. She had no clue what was going on with my property and said Victor did not inform her of my situation before he left. My vendors were never allowed access to my house, and she made no attempts to help me either. In hindsight, their main goal was to earn more money for their maintenance company, Certified Repairs.
Over 2 weeks later and they now claimed the mold was an emergency then Malik sends me a email that said that he was sending the work order to Certified Repairs which, again, costs $631.35. They did this so they did not have to get my approval because any work over $250 needed my approval unless it was deemed an emergency. When I told Malik I did not approve of this work being done he refused to listen. Keep in mind, these 2 small, dirty dehumidifiers looked very outdated and definitely not worth $437 for 2 days. I was beyond livid. See attached photos. Luckily, the toxic spray did not occur as I instructed the tenants to not let them in if they showed up.
I have numerous emails proving I asked when my vendors could get access to the house,. At first, Victor told me he was handling it, but then I was just ignored even by Dalia. I called my vendors several times asking the if they had heard from my property managers but kept being told no. They all had called and left messages which were not returned.
I then called and emailed owners, Thomas Weclew and Ben Sencenbaugh, thinking they would be understanding and apologetic, but they ignored me. I then called Dalia and told her I was promptly ending property management with them and still no contact from either owner.
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