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Did business for years with Tulving. After 104 days for my latest order, NEVER AGAIN!
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I have done business with Tulving about a dozen times over the years in an amount that's really big money in my little world and was never impressed with Mr. Tulving's manners via e-mail but I got what I ordered and even when there was a minor problem
with my order they always took care of it (sent me quarters instead of halves or had a few 40% halves in a bag of 90%, etc.). I had noticed the time it took for me to receive my order had been increasing with each order. This last order took 104 days and blew
through at least six different dates that my order was supposed to ship. After nearly six weeks from my order date (and wire transfer) when I called to follow up on my order I was told Tulving couldn't get the 1000oz bar they had sold me as "in stock". I switched
to silver rounds, paid the extra premium and called two weeks after I was supposed to receive my revised order and was given a new shipping date. I gave it another two weeks and called and now Karen didn't have a date. I gave it another two weeks and was treated
rudely on the phone by Karen (told not to call her on Monday mornings since she was very busy then). Contacted Hannes Tulving via e-mail (which is the only means of contacting him, possibly because the stroke he had a number of years back means he can't speak
well over the phone? I don't know) and was given a new date range. Guess what, still nothing. Called Karen and was told that I could try e-mailing Hannes Tulving but she couldn't do anything else. I then opened up a case with the BBB, waited a few days and
sent Mr. Tulving an e-mail stating that I had done so and would be contacting law enforcement as the next step if this wasn't resolved. Much to my surprise my order shipped last Friday and arrived yesterday. I'm severely disappointed with Tulving and am done
dealing with them. I suggest others beware as well. 104 days of holding my $25,000 without a single effort on their end to contact me to inform me of any problems and blowing through numerous promises is too much for me to stomach even if I did eventually
get my order. Update 08/28/13: When I filed my complaint with the BBB there were three closed complaints listed. I noticed today there are now nine complaints, the last six all within one week!
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