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Beware of United Routes
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BEWARE of United Routes they are not what they say they are. Purchased a antique car from auction - Got a quote from United Routes (UR). Hired them to pick up my car in Idaho and deliver to Danville VA.9-6 received quote, received email stating estimated ship date Sept 9 - with estimated delivery dateof 9-14
.9-10 received email stating vehicle got picked up. Same day received email that they picked up the wrong car and my pick up would be delayed until the next week.
9-16 received email that there was a delay on route and that the car would be picked up 9-18.
9-18 received email that car was being loaded as we speak, which was a lie - car was not picked up until 9-21.
Emailed asking for trucker contact info. Got name and phone number, which I called and come to find out it was another transport company! and not the trucker but his company. So UR was not the shipper, they subbed the delivery of my car to another company without my knowledge or consent. Their website does not state anywhere that they use other companies. False advertising. Kept calling the contact and only got an answering machine with no call back. Called UR to find out what was going on - Marcus was less then forth coming with information.
After I was lied to by Marcus I started to wonder if this was a scam and if I would ever see my car. Kept calling UR and A & J Transport (the subbed company) with no results. At this point UR knew all my phone numbers and started no answering the phone when I called. Finally on 9-23 Marcus called to tell me that the trucker was in Harrisburg, PA and would deliver the next day(9-24) by 2pm.
9-24 Called Marcus to make sure everything was on schedule - Was told that he spoke to driver and that he would deliver my car by 2pm. 2pm came and went no car. Called Marcus, of course no answer, left message. Around 3:30 the driver called and said that he was in DC! which is 5 hours from me. Another lie by Marcus. Trucker said that he would drive all night and camp out in my parking lot and would unload the next morning.
9-25 came and the trucker was here and he did unload my car, he was very apologetic about the delay, but said that his hands were tied. He also stated that the reason for the first delay was that he did not have a truck those 5 days that they lied to us about delay on route.
We were lied to from the get go by United Routes! Of course they got their money for the delivery and all I got was lies and anxiety about my car. DO NOT use these people they are not straight forward with you. I have no idea how they got a A+ rating from BBB, as they should have a D or F as far as I am concerned.
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