pamela C.'s review of j2 Global, Inc

j2 Global, Inc

         
Customer Reviews & Ratings
Complaint Posted 4/14/2010
. 1
. 0
Review 4/14/2010
I went online and requested that my account be closed, NOT only was it not closed, but I was billed again. When I tried to call the customer service line, I was sent to some call center in India, the people did not understand English. When I tried to explain to the wench who answered, she would not even listen and when I got mad, she hung up the phone. I had to call back and finally convince the second girl to give me to someone who was supposedly a supervisor. But before she did, she goes, ohh you have an outstanding balance of 16 and whatever and I said ohh hell no I do not. You just took the money out of my account and I cancelled this service a month ago.

I think its time they bring the work back to America where it can be done correctly.

This company has not been very timely in cancelling nor do they have efficient or friendly customer service.
 
 
 
Was this review helpful? (8)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 760-1112 Address   6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Website   http://www.j2.com Email   otp@mail.j2.com
Contact   Office of the President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.